Return / Refund Policy — Relax N Go Station by Lixo

1. Nature of Service

The Relax N Go Station by Lixo provides an immediate service that is consumed upon payment. As this is a transactional service (not a product sale), standard product return, replacement, or cancellation policies applicable to consumer goods do not apply.

2. Refund Policy (Service Failure)

Refunds are only offered in cases of verifiable service failure.

A service failure is defined as a completed payment transaction where the customer:

• Did not receive the service (i.e., the massage chair did not activate after payment).
• Received an interrupted service (i.e., the chair stopped functioning due to a mechanical or technical error before the paid session time was completed).

To be eligible for a refund, the customer must:

• Immediate Notification: Immediately report the issue to the on-site attendant (if available) or contact the support line immediately.
• Provide Proof of Payment: Include transaction ID, date, time, chair location, and the amount paid.
• Provide Proof of Failure: Reasonable documentation (e.g., photo/video evidence) may be required by the support team.

If Lixo Healthcare verifies a service failure, the company will initiate a refund for the full amount paid for the failed session.

3. Refund Exclusions

Refunds will NOT be offered for:

• Change of Mind: Deciding not to continue after service has begun.
• User Error: Service interruption caused by the user (e.g., manual stop, incorrect use).
• External Factors: Failures caused by temporary power or internet disruptions at the location.

4. Cancellation Policy

Since the service is initiated immediately upon payment, there is no cancellation period once the transaction is completed and the chair has activated.

5. Process and Timeline

• Request Initiation: Customers must report service failure within 24 hours by emailing support@lixo.in or calling the toll-free number.
• Verification: Our technical team will review transaction logs, chair data, and supporting documents. Verification may take 5–7 business days.
• Processing: Approved refunds will be issued to the original payment method. Actual refund times depend on the customer's bank or payment gateway.
• Refund Timeline: Once the refund request is approved, the refunded amount will be processed and credited within 10 days to the original mode of payment.

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